Shipping & Returns
DIMETIX USA ships all products purchased through this e-commerce website FOB shipping point. Our standard carrier of choice is Fedex. We prepay and add all shipping and handing costs. Dimetix USA takes care in packaging each shipment and makes every attempt to protect your shipment in the best possible economically feasible manner. It is the customer’s responsibility to inspect all packages upon receipt and promptly report any damage to the carrier according to the carrier’s policies. We recommend that if you suspect damage, photos of the package should be made prior to opening the package.
Returns of new unused products from Dimetix USA.com must be preauthorized. Email your return request to firstname.lastname@example.org and we will contact you to make arrangements. The customer is responsible for all return shipping charges. Material will be inspected upon receipt and you will be notified within 14 days of the return status. A 20% restock fee may be applied to all returned merchandise. The customer is always responsible for shipping charges.
Laser sensors and standard accessories, such as digital displays, cabling, power supplies and brackets are warranted for a period of 1 year from date of shipment unless otherwise specified in writing. This warranty covers parts and labor at the factory. The customer is responsible for all shipping costs in and out, including freight, any applicable insurance, and/or duties. The shipping costs described above may be born directly by the purchaser or be imposed on the purchaser as they are incurred by the seller. We are not responsible for any lost data or system configurations. This warranty is valid only for equipment returned in well maintained condition. Equipment which has been abused or misused will not be repaired free of charge. Such conditions will be determined by the seller upon inspection. This warranty is assigned to the original purchaser and is non-transferable. The seller is not responsible for any losses of production or related costs incurred due to equipment failures.